As always everyone was warm, welcoming, friendly and talented, and they made us feel we were returning "home", on our 16th time at the Valentin. The staff is outstanding and truly the Valentin's greatest asset. ![]() We spent 3 terrific weeks at the Valentin in December. Again did everything they could to help you. ![]() The heaven bar staff: Manuel, Israel, Jonathan and Omar. He just did anything he could to make you feel special. We went to all restaurants except the Indonesian one. They all had a dress code of long pants for men which you should know before going. The snack bar at the pool was handy in the afternoon. Always a great variety at breakfast and lunch. They have floaties available which became handy to float around and rest a drink on.įood was great. It is extremely large, has 2 bars and a lot of areas to go. We never needed to wake up early to get our spots. The biggest advantage for us to the privilege club was having a reserved palapa by the pool. The ocean was extremely wavy all week so hard to swim in. The beach was clean and had many lounge chairs and palapas available. There were even bluetooth speakers to hook up to in the room. We upgraded to privilege club and there were 4 "top-shelf" bottles of alcohol waiting for us in our room. The room was average sized with a king size bed, couch, large bathroom with walkin shower and jacuzzi tub. The check in was a smooth process and they immediately got a bellboy to get our luggage, got us a golf cart and took us to our room. They even hand you a cool damp hand towel upon arrival! Every detail was taken care of and thought about. įrom stepping out of the transfer to the hotel we felt like royalty. We've been to many other resorts in Mexico, but the Valentin is our “go-to” place, and now we don't go anywhere else in Mexico. We're returning to the Valentin in December and look forward to trying out the new coffee shop. The beach suffered a bit in the last hurricane, but the Valentin is working hard at getting it back to perfect - including brand new palapas. There's a variety of restaurants and bars and never a problem finding great food or just the right cocktail! The main pool is huge and has been laid out in such a way that one end caters to those who want DJ music, games and entertainment and the other end is for those who want it a bit quieter. This isn't just a “hotel on a beach”, but a lush property with perfectly maintained, beautiful grounds, meandering paths and low-rise buildings that are meticulously maintained. The Valentin has a special ability to hire and train staff who are fun, friendly, professional and talented and who go out of their way to ensure that you'll have the best vacation ever! The incredible staff are this resort's most valuable asset, but the resort itself is also special. As always, everyone treated us like royalty and ensured that our vacation was outstanding in every way! We were treated this way from our very first visit. The Covid safety measures (required at all hotels) were reasonable and had no negative effect at all on our enjoyment. The staff and management went out of their way to ensure that the resort was safe for visitors. This was our 21st time at this fabulous resort after having to cancel last year because of Covid. We were at the Valentin for 2 weeks at the end of September. Overall, we felt the cost we paid exceeded what the resort offered. Apparently we were in a renovated room and this is a huge design oversight by the resort. The toilet has zero privacy (it's just a glass door with some frosted strips across it). We did not like the set up of the bathroom in our room. It was obvious that the shopping areas the excursion guides took us to received some sort of kickback. Be wary of the excursion company at the resort. Onsite shopping is expensive! Go to Playa del Carmen or Tulum for better shopping experiences. I was sad to learn that they work 6 days a week, surely the resort can afford to pay them more and work 5 on with 2 days off. Garbages are everywhere so it's inexcusable for guests at the resort to not put their garbage in the bins. The grounds are lovely, but it was sad to see people (ie guests) being lazy and leaving their trash on the ground. The evening entertainment was spot on and enjoyable every night. There were times the wifi wasn't working, so we couldn't see the menu. Most of the restaurants were fantastic, but we didn't like having to scan using our phones for the menu. All of them only asked us once as they went by and left us alone after we said no. The beach was stunning however, you will be regularly approached by people trying to sell you things. ![]() VIM was our first all inclusive resort experience and while we enjoyed our time at the resort we felt some things could have been improved upon.
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